At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

A customer experience mindset is embedded throughout our entire organization—in our culture and in the actions of our people. This customer-centric approach is creating experiences that delight customers and increase their overall Mercedes-Benz brand satisfaction. From customer experience champions and employee-brand immersion to vehicle product events that grow knowledge and strengthen brand advocacy, a customer experience focus is part of everything we do.

Minding Your Business. As your financing partner, we provide the service and support you need to help achieve your sales and profitability goals. In fact, we have a whole team of dedicated professionals who are committed to supporting your business. Everything Mercedes-Benz Financial Services offers is designed with your business and your customers’ vehicle financing experiences in mind. It’s a commitment you won’t find at other financial institutions.

Dedicated Client Care Center. Our extensive Client Care Team understands “Every Experience Matters.” Members of this team are available by phone and Live Chat and are committed to promptly answering customer questions and...

Expecting and Delivering More. Customers choosing the finest luxury vehicles in the world expect the best. At Mercedes-Benz Financial Services, we offer comprehensive training for finance professionals and a few classes geared...

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

Consultative Approach. The MBFS field team includes a Dealer Relations Manager (DRM), Commercial Dealer Relations Manager, and Regional Insurance Manager (RIM) assigned to your dealership. Their focus is to provide exceptional service and support to you in reaching your operational and business goals. DRMs have extensive knowledge of dealership operations and retail and wholesale financing, and our Commercial DRMs have expertise that will help you succeed in the commercial market. RIMs share specialized proficiency on our various protection products and plans that provide protection benefits to your customers as you grow revenue in the F&I office. Your MBFS field team is always available to discuss your concerns, share new ideas, and identify more profit opportunities.

In addition, we provide you with an extended, dedicated network of support personnel. Your dealership will work with a regional retail credit team consisting of Retail Credit Analysts, Senior Credit Analysts, and a Credit Operations Manager. This credit team is proficient in assessing credit factors and risk and works diligently to structure deals that help you put your customers into Mercedes-Benz vehicles. Plus, your retail credit team understands the importance of making prompt, consistent credit decisions; in fact, we are successfully delivering decisions on credit applications in less than 12 minutes, on average. It is important to note, too, that once a credit application is approved, you can pull proceeds the same day via our Electronic Funds Transfer (EFT) system.

In discounting, we focus on facilitating quick turn times and continually implement measures for improved efficiency. Case in point is our eDiscounting solution, which will help us deliver on our commitment of providing a best-in-class dealer and customer experience.

Another key support team solely dedicated to providing dealer support services is our Dealer Services Team. The Dealer Services Team can assist and answer your questions regarding MB Advantage®, eValidate®, dealer purchase options, and many other important business functions that impact your business with MBFS.

Facts and Figures. While you focus on selling more vehicles, your MBFS field team will collaborate with you and your staff to help create and drive viable strategies that lead to increased market share, aftermarket product penetration, and revenue. Reports like the True Partner Scorecard and those available through MB Advantage, like the MBFS Aftermarket Products Reports, can provide you with valuable business insight. Plus, your DRM can run custom reports that deliver a comprehensive analysis of your store’s performance.

Channels for Dealer Feedback. Your feedback is imperative to the success of our efforts as we continue to develop new and enhanced products, programs, processes, and services. We use various channels for capturing your feedback, including events and forums like our popular and well-attended Inside Track Meetings, Commercial Business Meetings, and Regional Finance Forums. We also use surveys like the J.D. Power Dealer Financing Satisfaction StudySM and the CX Act Survey to help us gauge how we’re performing based on your feedback and to identify opportunities for continued improvement.

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

A customer experience mindset is embedded throughout our entire organization—in our culture and in the actions of our people. This customer-centric approach is creating experiences that delight customers and increase their overall Mercedes-Benz brand satisfaction. From customer experience champions and employee-brand immersion to vehicle product events that grow knowledge and strengthen brand advocacy, a customer experience focus is part of everything we do.

Minding Your Business. As your financing partner, we provide the service and support you need to help achieve your sales and profitability goals. In fact, we have a whole team of dedicated professionals who are committed to supporting your business. Everything Mercedes-Benz Financial Services offers is designed with your business and your customers’ vehicle financing experiences in mind. It’s a commitment you won’t find at other financial institutions.

Dedicated Client Care Center. Our extensive Client Care Team understands “Every Experience Matters.” Members of this team are available by phone and Live Chat and are committed to promptly answering customer questions and...

Expecting and Delivering More. Customers choosing the finest luxury vehicles in the world expect the best. At Mercedes-Benz Financial Services, we offer comprehensive training for finance professionals and a few classes geared...

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

Consultative Approach. The MBFS field team includes a Dealer Relations Manager (DRM), Commercial Dealer Relations Manager, and Regional Insurance Manager (RIM) assigned to your dealership. Their focus is to provide exceptional service and support to you in reaching your operational and business goals. DRMs have extensive knowledge of dealership operations and retail and wholesale financing, and our Commercial DRMs have expertise that will help you succeed in the commercial market. RIMs share specialized proficiency on our various protection products and plans that provide protection benefits to your customers as you grow revenue in the F&I office. Your MBFS field team is always available to discuss your concerns, share new ideas, and identify more profit opportunities.

In addition, we provide you with an extended, dedicated network of support personnel. Your dealership will work with a regional retail credit team consisting of Retail Credit Analysts, Senior Credit Analysts, and a Credit Operations Manager. This credit team is proficient in assessing credit factors and risk and works diligently to structure deals that help you put your customers into Mercedes-Benz vehicles. Plus, your retail credit team understands the importance of making prompt, consistent credit decisions; in fact, we are successfully delivering decisions on credit applications in less than 12 minutes, on average. It is important to note, too, that once a credit application is approved, you can pull proceeds the same day via our Electronic Funds Transfer (EFT) system.

In discounting, we focus on facilitating quick turn times and continually implement measures for improved efficiency. Case in point is our eDiscounting solution, which will help us deliver on our commitment of providing a best-in-class dealer and customer experience.

Another key support team solely dedicated to providing dealer support services is our Dealer Services Team. The Dealer Services Team can assist and answer your questions regarding MB Advantage®, eValidate®, dealer purchase options, and many other important business functions that impact your business with MBFS.

Facts and Figures. While you focus on selling more vehicles, your MBFS field team will collaborate with you and your staff to help create and drive viable strategies that lead to increased market share, aftermarket product penetration, and revenue. Reports like the True Partner Scorecard and those available through MB Advantage, like the MBFS Aftermarket Products Reports, can provide you with valuable business insight. Plus, your DRM can run custom reports that deliver a comprehensive analysis of your store’s performance.

Channels for Dealer Feedback. Your feedback is imperative to the success of our efforts as we continue to develop new and enhanced products, programs, processes, and services. We use various channels for capturing your feedback, including events and forums like our popular and well-attended Inside Track Meetings, Commercial Business Meetings, and Regional Finance Forums. We also use surveys like the J.D. Power Dealer Financing Satisfaction StudySM and the CX Act Survey to help us gauge how we’re performing based on your feedback and to identify opportunities for continued improvement.

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

Joe Dealerman

My DRM

jdealerman@mbfs.com

111-222-3333

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

A customer experience mindset is embedded throughout our entire organization—in our culture and in the actions of our people. This customer-centric approach is creating experiences that delight customers and increase their overall Mercedes-Benz brand satisfaction. From customer experience champions and employee-brand immersion to vehicle product events that grow knowledge and strengthen brand advocacy, a customer experience focus is part of everything we do.

Minding Your Business. As your financing partner, we provide the service and support you need to help achieve your sales and profitability goals. In fact, we have a whole team of dedicated professionals who are committed to supporting your business. Everything Mercedes-Benz Financial Services offers is designed with your business and your customers’ vehicle financing experiences in mind. It’s a commitment you won’t find at other financial institutions.

Dedicated Client Care Center. Our extensive Client Care Team understands “Every Experience Matters.” Members of this team are available by phone and Live Chat and are committed to promptly answering customer questions and...

Expecting and Delivering More. Customers choosing the finest luxury vehicles in the world expect the best. At Mercedes-Benz Financial Services, we offer comprehensive training for finance professionals and a few classes geared...

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

Consultative Approach. The MBFS field team includes a Dealer Relations Manager (DRM), Commercial Dealer Relations Manager, and Regional Insurance Manager (RIM) assigned to your dealership. Their focus is to provide exceptional service and support to you in reaching your operational and business goals. DRMs have extensive knowledge of dealership operations and retail and wholesale financing, and our Commercial DRMs have expertise that will help you succeed in the commercial market. RIMs share specialized proficiency on our various protection products and plans that provide protection benefits to your customers as you grow revenue in the F&I office. Your MBFS field team is always available to discuss your concerns, share new ideas, and identify more profit opportunities.

In addition, we provide you with an extended, dedicated network of support personnel. Your dealership will work with a regional retail credit team consisting of Retail Credit Analysts, Senior Credit Analysts, and a Credit Operations Manager. This credit team is proficient in assessing credit factors and risk and works diligently to structure deals that help you put your customers into Mercedes-Benz vehicles. Plus, your retail credit team understands the importance of making prompt, consistent credit decisions; in fact, we are successfully delivering decisions on credit applications in less than 12 minutes, on average. It is important to note, too, that once a credit application is approved, you can pull proceeds the same day via our Electronic Funds Transfer (EFT) system.

In discounting, we focus on facilitating quick turn times and continually implement measures for improved efficiency. Case in point is our eDiscounting solution, which will help us deliver on our commitment of providing a best-in-class dealer and customer experience.

Another key support team solely dedicated to providing dealer support services is our Dealer Services Team. The Dealer Services Team can assist and answer your questions regarding MB Advantage®, eValidate®, dealer purchase options, and many other important business functions that impact your business with MBFS.

Facts and Figures. While you focus on selling more vehicles, your MBFS field team will collaborate with you and your staff to help create and drive viable strategies that lead to increased market share, aftermarket product penetration, and revenue. Reports like the True Partner Scorecard and those available through MB Advantage, like the MBFS Aftermarket Products Reports, can provide you with valuable business insight. Plus, your DRM can run custom reports that deliver a comprehensive analysis of your store’s performance.

Channels for Dealer Feedback. Your feedback is imperative to the success of our efforts as we continue to develop new and enhanced products, programs, processes, and services. We use various channels for capturing your feedback, including events and forums like our popular and well-attended Inside Track Meetings, Commercial Business Meetings, and Regional Finance Forums. We also use surveys like the J.D. Power Dealer Financing Satisfaction StudySM and the CX Act Survey to help us gauge how we’re performing based on your feedback and to identify opportunities for continued improvement.

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

A customer experience mindset is embedded throughout our entire organization—in our culture and in the actions of our people. This customer-centric approach is creating experiences that delight customers and increase their overall Mercedes-Benz brand satisfaction. From customer experience champions and employee-brand immersion to vehicle product events that grow knowledge and strengthen brand advocacy, a customer experience focus is part of everything we do.

Minding Your Business. As your financing partner, we provide the service and support you need to help achieve your sales and profitability goals. In fact, we have a whole team of dedicated professionals who are committed to supporting your business. Everything Mercedes-Benz Financial Services offers is designed with your business and your customers’ vehicle financing experiences in mind. It’s a commitment you won’t find at other financial institutions.

Dedicated Client Care Center. Our extensive Client Care Team understands “Every Experience Matters.” Members of this team are available by phone and Live Chat and are committed to promptly answering customer questions and...

Expecting and Delivering More. Customers choosing the finest luxury vehicles in the world expect the best. At Mercedes-Benz Financial Services, we offer comprehensive training for finance professionals and a few classes geared...

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.

Consultative Approach. The MBFS field team includes a Dealer Relations Manager (DRM), Commercial Dealer Relations Manager, and Regional Insurance Manager (RIM) assigned to your dealership. Their focus is to provide exceptional service and support to you in reaching your operational and business goals. DRMs have extensive knowledge of dealership operations and retail and wholesale financing, and our Commercial DRMs have expertise that will help you succeed in the commercial market. RIMs share specialized proficiency on our various protection products and plans that provide protection benefits to your customers as you grow revenue in the F&I office. Your MBFS field team is always available to discuss your concerns, share new ideas, and identify more profit opportunities.

In addition, we provide you with an extended, dedicated network of support personnel. Your dealership will work with a regional retail credit team consisting of Retail Credit Analysts, Senior Credit Analysts, and a Credit Operations Manager. This credit team is proficient in assessing credit factors and risk and works diligently to structure deals that help you put your customers into Mercedes-Benz vehicles. Plus, your retail credit team understands the importance of making prompt, consistent credit decisions; in fact, we are successfully delivering decisions on credit applications in less than 12 minutes, on average. It is important to note, too, that once a credit application is approved, you can pull proceeds the same day via our Electronic Funds Transfer (EFT) system.

In discounting, we focus on facilitating quick turn times and continually implement measures for improved efficiency. Case in point is our eDiscounting solution, which will help us deliver on our commitment of providing a best-in-class dealer and customer experience.

Another key support team solely dedicated to providing dealer support services is our Dealer Services Team. The Dealer Services Team can assist and answer your questions regarding MB Advantage®, eValidate®, dealer purchase options, and many other important business functions that impact your business with MBFS.

Facts and Figures. While you focus on selling more vehicles, your MBFS field team will collaborate with you and your staff to help create and drive viable strategies that lead to increased market share, aftermarket product penetration, and revenue. Reports like the True Partner Scorecard and those available through MB Advantage, like the MBFS Aftermarket Products Reports, can provide you with valuable business insight. Plus, your DRM can run custom reports that deliver a comprehensive analysis of your store’s performance.

Channels for Dealer Feedback. Your feedback is imperative to the success of our efforts as we continue to develop new and enhanced products, programs, processes, and services. We use various channels for capturing your feedback, including events and forums like our popular and well-attended Inside Track Meetings, Commercial Business Meetings, and Regional Finance Forums. We also use surveys like the J.D. Power Dealer Financing Satisfaction StudySM and the CX Act Survey to help us gauge how we’re performing based on your feedback and to identify opportunities for continued improvement.

At Mercedes-Benz Financial Services, we continually strive to create opportunities that not only increase your bottom line but help you sustain satisfied and loyal customers. Our five key elements will help you better understand the cumulative and unparalleled advantages you gain by partnering with MBFS.